Last updated: July 23, 2025

THE WOOLCATCHER operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

THE WOOLCATCHER is operated by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Policy and understand the collection, use, and disclosure of your information as described herein.

Personal information we collect or process

By "personal information," we mean data that identifies or can reasonably be linked to you or another person. Information that has been anonymized or de-identified is not considered personal information. We may collect or process the following categories of personal information (including inferences), depending on how you interact with the Services, where you live, and as permitted or required by law:

• Contact information: name, address, billing address, shipping address, phone number, and email address.

• Financial information: credit/debit card details, account numbers, payment details, and confirmation.

• Account information: username, password, security questions, preferences, and settings.

• Transaction information: Items viewed, added to cart or wish list, purchased, returned, exchanged, or canceled.

• Communications: Content of messages you send us, for example, support inquiries.

• Device information: Device type, browser, network connection, IP address, and unique identifiers.

• Usage information: interaction and navigation in the Services.

Sources of personal information

We collect personal information from the following sources:

• Directly from you.

• Automatically through the use of the Services and technologies such as cookies.

• From service providers acting on our behalf.

• From business partners or third parties.

How we use your personal information

Depending on your use of the Services, we may use your information to:

• Provide, personalize, and improve the Services, process orders, manage accounts, remember preferences, facilitate returns, display related products, etc.

• Marketing and advertising, including promotional communications and ads tailored to your site activity.

• Security and fraud prevention, verifying identity, detecting fraudulent or malicious activity, protecting public safety, and protecting our Services.

• Communications, such as customer service and business relationship management.

• Legal compliance, responding to legal requests, and enforcing our terms.

How we share personal information

We may share your information in certain cases:

• With Shopify, vendors and third parties that provide services like payments, shipping, customer service, analytics, and more.

• With marketing partners for advertising purposes.

• When you request or consent to it, for example, when using social media or for product shipping.

• With affiliated companies.

• In the case of commercial transactions (mergers, bankruptcies), compliance with legal obligations, defense of rights, etc.

Relationship with Shopify

Shopify hosts our Services and processes personal data to operate and improve them. Shopify may collect information about your interaction with our store and combine it with data from other merchants. In these cases, Shopify is the data controller. Learn more: Shopify's Privacy Policy . You can exercise your rights here: Shopify's Privacy Portal .

Third-party sites and links

We may provide links to third-party sites. We are not responsible for their privacy or security practices. If you interact with external platforms or social media, your information may be publicly visible and used without restriction.

Data of minors

The Services are not directed to minors, nor do we intentionally collect personal information from minors. If you are the parent or guardian of a minor who has provided us with data, please contact us to request its deletion.

Security and retention

There is no absolute security on the Internet. Do not send sensitive information over insecure channels. We retain your information as long as necessary to maintain your account, comply with legal obligations, and resolve disputes.

Your rights and options

Depending on your place of residence, you may exercise the following rights:

• Access, deletion, rectification, and portability of your data.

• Opposition and restriction of processing.

• Withdrawal of consent (without affecting previous treatment).

• Opting out of targeted advertising or selling/sharing personal data.

• Communication preferences, including the option to unsubscribe from promotional emails.

You can exercise these rights through the Services or by writing to us. If you live in the UK or the EEA, you have additional rights. You will not be discriminated against for exercising your rights. We may verify your identity before processing your request.

Complaints

If you wish to lodge a complaint about the processing of your data, please contact us. You can also contact your local data protection authority. EEA list of data protection supervisors .

International transfers

We may transfer, store, or process your data outside of your country. If you are from the EEA or the UK, we will use recognized mechanisms (Standard Contractual Clauses or others).

Changes to this Privacy Policy

We may update this policy occasionally. We will post the new version with the updated date and provide notice as required by law.

Contact

For privacy inquiries or to exercise your rights, please email us at thewoolcatcher@gmail.com or:
Patricia Urquiola Hidalgo Street 2, Staircase C, Floor 6, Door A, Oviedo, O, 33007, Spain
For the purposes of data protection laws, we are the controller of your personal information.